Richmond’s Best Residential Strata Management Company

It is important to determine whether this relationship can still be salvaged or whether it is well and truly time to part ways. Is your community facing challenges due to a lack of communication, follow-through, or perhaps a personal issue with your current Property Manager?

Make a list of your current concerns and ask your current Property Management company for a schedule of improvement. If this doesn’t work, it is a good idea to start looking for options.

Check out our complete checklist on how to change property management companies.

The Strata Council (as it is referred to in BC) or Condo Board (rest of Canada) is a body elected by the owners in the building or community. It is the Council/Board’s role to manage the Strata/Condo corporation or community and represent the homeowners.

Our promise to you is the following:

Our team strives to build positive long-term relationships with Board Members and Owners.
This means transparency in all our dealings with a Community by ensuring frequent communication and easy access to information about your property. We manage your assets and care for your home like they are our own. We call it... Community Management with Heart.

We suggest introducing Council/Board to at least two Community Managers to ensure the fit is right for everyone. Once the manager is in place, we communicate and introduce them to owners through a photo and bio to help your community get to know and identify them.

Our manager’s workload is carefully monitored and our Managing Brokers regularly contact Council/Board members to ensure our service delivery is consistent. When we look at portfolio size we look at both the number of buildings and night meetings. Managers with larger buildings typically carry fewer buildings but those buildings will have more council meetings than smaller and less complicated buildings.  Our managers have between 60 and 70-night meetings annually.

As we promote a healthy work-life balance, in the case of absence such as vacations, we ensure your back-up manager will provide assistance as needed. Both your backup manager and Managing Broker have visibility of your Community Manager’s tasks and timelines via our task tracking tool.  Your backup manager is consistent to ensure continuity even if your manager is away.

We believe that if we make a good initial assignment the likelihood of a requested change is lessened. However, we understand that sometimes relationships don’t work.

A change request will indicate to us that we need to dig into what your community needs and we go to our managers to identify who may be a good fit. The manager will be available to speak with the Council/Board and, once approved, we start the process. Ideally, we make the transition over several weeks to allow the new manager to assume management without disruption to the strata/condo corporation.

We review the timeliness of the minutes distribution, site visits and maintenance schedules along with periodic checks with the Council/Board President by a Managing Broker to ensure service delivery satisfaction.

Financial statements are delivered by the 20th of the month following. Yes, our statements are based on accrual accounting. We also include copies of your invoices and bank reconciliations with your statement.

Community Managers (CMs) receive support from Community Coordinators (CCs) who help with day-to-day responsibilities. The role of the CC is to help ensure a high quality of admin work and get Meeting Minutes sent out on time. In addition to the assigned CC, we operate as a big team here at Tribe. We have various departments – such as our own Accounting Department, ready to support CMs in ensuring that we provide customers the service they need.

Yes, we provide all of our Strata Councils and Condo Boards with copies of paid invoices in the monthly financial statements.

Absolutely.  We have many references from buildings we have managed for many years along with clients who have recently gone through our transition process. 

We do wait until we have met with the Condo Board or Council and feel the strata/condo corporation would be a good fit.  This is because of the number of requests we get for proposals and wanting to respect our existing clients and not ask for references too often. 

They depend on many factors, including the complexity of the condo/strata corporation (do you have sections, types or airspace parcels?), the number of council meetings your strata corporation chooses and whether there are complicated projects on the horizon and more.

Once we have that information we put together a proposal.  We prefer to do a site walk-through prior to submitting a proposal so that we get you more accurate estimates.