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New Online Payment Option on Tribe Home

Bazinga_Tribe_Online Payments

New Online Payment Option on Tribe Home

Did you know? You can now make payments online through the Tribe Home Community Platform (formerly known as bazinga!). 

This new option allows Owners to make payments through the Tribe Home Community Platform using their credit card – it is convenient, easy-to-use, and secure. Please note that we continue to accept payments by Pre-Authorized Debit (PAD) and cheque. Now you have a third option!

This feature has been built exclusively for our Tribe customers, at their request! We’re excited to be one of North America’s first Property Management companies to offer this new feature.

 Where do I find this new payment option?

It is located in the My Balance section on Tribe Home.

How do I get started?

Step 1: To make a payment, you must opt-in to My Balance on the Tribe Home Community Platform. If you haven’t opted-in, please click on the My Balance section, located in the main menu, and complete the opt-in steps.

Step 2: Once you have signed up for My Balance, you can begin to make online payments by clicking on the ‘Make a Payment’ button. 

Please note that a 2.99% fee per credit card transaction applies to all payments, to cover the gateway processing costs. Tribe Management Inc. does not receive any portion of this online platform fee. You will be able to see and confirm your payment total and fee amount before completing your transaction.

FAQs

What is it?

The new payment feature will allow owners to make payments through the Tribe Home Community Platform using their credit card in an easy and convenient way. This feature has been built exclusively for Tribe customers and it’s included under the My Balance section in Tribe Home. 

This is an exciting new option for owners in our communities which will provide and convenient and easy way to make payments. However, we will continue to accept payments by Pre-Authorized Debit (PAD) and cheque.

Can I Set Up Recurring Payments?

At the moment, the feature doesn’t support recurring payments, each payment will be a separate transaction. If you wish to set up recurring payments, you can continue to use cheques or sign up for Pre-Authorized Debit (PAD). To sign-up for PAD, please contact our AR team at ar@tribemgmt.com

Is There a Fee for Making an Online Payment?

Yes, there is a 2.99% per credit card transaction, to cover the gateway processing costs.

Tribe Management Inc. does not receive any portion of this online platform fee. A minimum online platform fee charge of $1.00 will apply to all payments. Please note that your strata payment and online platform fee payment will appear together on your email receipt but may appear separately on your credit card statement.

Is My Data Secure?

The payment gateway is hosted by a third-party company called Bambora (https://www.bambora.com/) where the card information is captured and processed.

Neither Tribe Home nor Tribe retain any credit card information. All of our customer card and payment details are processed, transmitted and stored in a secure manner. Bambora is PCI Level 1 Certified; part of this certification is that our payment gateway provider(s) are regularly auditing for compliance.

If you have any questions, concerns, or complaints about your Personal Information, or about the Tribe Management Privacy Policy, please contact our privacy officer Maureen McMahon at 604.343.2601 or maureen.mcmahon@tribetech.com 

Note: This is an Owner-specific feature. Only homeowners have access to this feature for the purpose of making strata-related payments.

Sincerely,
The Tribe Team

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