Tribe Management: What We Do & How We Handle Feedback
Learn what Tribe Management does, how we support residents, councils and boards, and how we handle online reviews transparently.
Tribe Management: What We Do & How We Handle Feedback
Learn what Tribe Management does, how we support residents, councils and boards, and how we handle online reviews transparently.
Who We Are at Tribe Management
Tribe Management partners with councils, boards, owners and tenants to create safe, well-managed, and thriving communities. We manage day-to-day operations, maintenance coordination, and resident support — always in alignment with the decisions of your strata council, condo board or landlord.
- Transparent communication and reporting
- Streamlined maintenance and issue tracking
- Support for councils in governance and budgeting
- Resident-focused service and guidance
What Tribe Manages — and What Councils and Boards Decide
We often hear questions about responsibilities. Understanding what we can manage directly — and what requires council or board approval — helps prevent frustration and sets realistic expectations.
| Area | Tribe Responsibility | Council/Board Decision |
| Maintenance Requests | Logging, coordinating, and tracking vendors | Major capital repairs, budget approval |
| Fees & Budgets | Collecting and reporting | Setting fees, approving budgets |
| Bylaw Enforcement | Communicating rules, logging complaints | Decisions on fines, policy enforcement |
| Community Projects | Managing logistics | Approval and funding |
Our goal is always to support residents and councils efficiently, while respecting council governance and community rules.
Your Voice Matters
We take feedback seriously — both to improve our service and to ensure future residents and councils have accurate information. Here’s how we approach online reviews:
We do not offer incentives or rewards for public reviews
- We respond to all online reviews
Reviews should reflect honest experiences with our service
- We take the time to review each one with our regional Strata, Condo or Rental Property Management teams, understand the context and have the manager follow up, if required
Feedback helps us improve processes and resolve issues faster
Positive feedback is invited, negative feedback is best addressed together offline
The replies we provide within online review channels, such as Google Business, take into account a fine balance of clarifying, resolving, informing on industry roles & responsibilities, particularly when it comes to the licensed activity of property managers and the privacy of the person leaving the review.
Share Your Experience
If you’ve had a positive experience with Tribe Management, leaving a review helps other communities understand how we support residents and councils. Please choose the link that matches your role.
Residents & Tenants
- Google Reviews – Vancouver
- Google Reviews – Delta
- Google Reviews – Kelowna
- Google Reviews – Calgary
- Google Reviews – Cambridge
- Google Reviews – Toronto
Strata Councils & Board Members
- Google Reviews – Vancouver
- Google Reviews – Delta
- Google Reviews – Kelowna
- Google Reviews – Calgary
- Google Reviews – Cambridge
- Google Reviews – Toronto
Reviews should reflect your honest experience. We encourage transparency and welcome constructive feedback.
Frequently Asked Questions
Do you offer rewards for reviews?
No — we encourage honest, voluntary feedback only.
Why doesn’t Tribe fix every issue immediately?
Many decisions require council or board approval or third-party coordination. We keep you informed throughout the process.
How does Tribe respond to negative reviews?
We address concerns directly with the reviewer and explain any clarifications publicly in a professional, factual way.
Help Us Improve Your Community
Your feedback helps Tribe Management continue to provide transparent, responsive, and effective property management. Thank you for helping us strengthen our communities.
Georgina Swan (Vancouver)
Laura Thompson (Cambridge)
Roy Moore (Calgary)
“My experiences with Tribe Management have all been very good. I feel like this building is being run really well so far and the customer service and support is impressive!”
Marshall Baer (Victoria)
Garret Morrison (Kamloops)
Mitch Perrett (Delta)
“Fionna has been very professional and pleasant to discuss realistic solutions to several of our 5 yr old, 317-unit building’s serious issues…”
Empower Yourself With Industry Knowledge
Explore the heart of our mission and the success stories from communities across Canada in our blog. Here, we share insights into how we’re fostering empowerment and connection, overcoming industry challenges, and implementing innovative solutions for community living.
Each one is a testament to our commitment to transparency, trust, and continuous improvement. Whether you’re a Strata Council member, a Condo Board director, or a Resident, our blog offers valuable insights and tips on creating harmonious, thriving communities.
- Case Study: Preparing a Luxury Strata Community for the Future with Building-Wide EV Charging
When a luxury mixed-use strata community wanted to prepare for the future of electric vehicles, Council chose to equip all 175 residential strata lots with EV charging infrastructure. Tribe helped guide the complex, approximately $1 million project from planning through installation—coordinating Owners, contractors, funding agencies, site teams and an adjoining hotel while securing government rebates that reduced the overall investment by nearly 50%. The result: a future-ready community, greater convenience for Owners, and flexible infrastructure designed to evolve with changing needs.
- CondoBusiness Magazine: The Power of Clarity in Condo Governance
Condo boards are navigating more information than ever. The challenge isn’t getting more data, it’s knowing what matters most.
- Condominiums, Care, and Conversation: Dean McCabe at PM Springfest 2026
At this year’s PM Springfest 2026, hosted by ACMO, industry leaders gathered in Toronto to explore the evolving challenges and opportunities within condominium management. Among the featured speakers was Dean McCabe, President of Meritus Group Management, a Tribe Management company, who joined a panel discussion focused on one of the most critical and often under-discussed topics in the sector: the mental health and well-being of condominium managers.
Get In Touch
Our approach to online reviews is a reflection of our customer-centric culture.
Have questions about your community or our services? We want to hear from you!