Tribe Management: What We Do & How We Handle Feedback

Learn what Tribe Management does, how we support residents, councils and boards, and how we handle online reviews transparently.

Jennie Stewart

“It has been a pleasure working with Upper management from Tribe Management Inc. The current Property Manager is very knowledgeable, quick to respond and kind. I look forward to more years as an employee and resident under their management. 🙂“

Tribe Management: What We Do & How We Handle Feedback

Learn what Tribe Management does, how we support residents, councils and boards, and how we handle online reviews transparently.

Jennie Stewart

Who We Are at Tribe Management

Tribe Management partners with councils, boards, owners and tenants to create safe, well-managed, and thriving communities. We manage day-to-day operations, maintenance coordination, and resident support — always in alignment with the decisions of your strata council, condo board or landlord.

Transparent communication and reporting
Streamlined maintenance and issue tracking
Support for councils in governance and budgeting
Resident-focused service and guidance

What Tribe Manages — and What Councils and Boards Decide

We often hear questions about responsibilities. Understanding what we can manage directly — and what requires council or board approval — helps prevent frustration and sets realistic expectations.

Area	Tribe Responsibility	Council/Board Decision
Maintenance Requests	Logging, coordinating, and tracking vendors	Major capital repairs, budget approval
Fees & Budgets	Collecting and reporting	Setting fees, approving budgets
Bylaw Enforcement	Communicating rules, logging complaints	Decisions on fines, policy enforcement
Community Projects	Managing logistics	Approval and funding

Our goal is always to support residents and councils efficiently, while respecting council governance and community rules.

Your Voice Matters

We take feedback seriously — both to improve our service and to ensure future residents and councils have accurate information. Here’s how we approach online reviews:

We do not offer incentives or rewards for public reviews
We respond to all online reviews
Reviews should reflect honest experiences with our service
We take the time to review each one with our regional Strata, Condo or Rental Property Management teams, understand the context and have the manager follow up, if required
Feedback helps us improve processes and resolve issues faster
Positive feedback is invited, negative feedback is best addressed together offline

The replies we provide within online review channels, such as Google Business, take into account a fine balance of clarifying, resolving, informing on industry roles & responsibilities, particularly when it comes to the licensed activity of property managers and the privacy of the person leaving the review.

Share Your Experience

If you’ve had a positive experience with Tribe Management, leaving a review helps other communities understand how we support residents and councils. Please choose the link that matches your role.

Residents & Tenants

Google Reviews – Vancouver
Google Reviews – Delta
Google Reviews – Kelowna
Google Reviews – Calgary
Google Reviews – Cambridge
Google Reviews – Toronto

Strata Councils & Board Members

Google Reviews – Vancouver
Google Reviews – Delta
Google Reviews – Kelowna
Google Reviews – Calgary
Google Reviews – Cambridge
Google Reviews – Toronto

Reviews should reflect your honest experience. We encourage transparency and welcome constructive feedback.

Frequently Asked Questions

Do you offer rewards for reviews?

No — we encourage honest, voluntary feedback only.

Why doesn’t Tribe fix every issue immediately?

Many decisions require council or board approval or third-party coordination. We keep you informed throughout the process.

How does Tribe respond to negative reviews?

We address concerns directly with the reviewer and explain any clarifications publicly in a professional, factual way.

Help Us Improve Your Community

Your feedback helps Tribe Management continue to provide transparent, responsive, and effective property management. Thank you for helping us strengthen our communities.

Georgina Swan (Vancouver)

“I have had the pleasure of being assisted by Tanja who has been immensely helpful and communicative. I’m pleased...“

Laura Thompson (Cambridge)

“Our board is transitioning from a property management company that couldn’t even get tasks of CAO correct, simple items like…”

Roy Moore (Calgary)

“My experiences with Tribe Management have all been very good. I feel like this building is being run really well so far and the customer service and support is impressive!”

Marshall Baer (Victoria)

“Our building manager, Aaron Chan is really invested in making sure our building run smoothly and it shows. He’s a pleasure to work with, and always…”

Garret Morrison (Kamloops)

“Jenna Ritchie and Tribe Management are fantastic to work with. We value and put a big emphasis on excellent communication ourselves and it’s refreshing that this goes both ways with Tribe! 👏🏼”

Mitch Perrett (Delta)

“Fionna has been very professional and pleasant to discuss realistic solutions to several of our 5 yr old, 317-unit building’s serious issues…”

Empower Yourself With Industry Knowledge

Explore the heart of our mission and the success stories from communities across Canada in our blog. Here, we share insights into how we’re fostering empowerment and connection, overcoming industry challenges, and implementing innovative solutions for community living.

Each one is a testament to our commitment to transparency, trust, and continuous improvement. Whether you’re a Strata Council member, a Condo Board director, or a Resident, our blog offers valuable insights and tips on creating harmonious, thriving communities.

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