Do you have questions about the Online Payments feature in bazinga!?
Online Payments FAQs
What is Online Payments in Tribe Home?
The new payment feature allows owners to make payments through the Tribe Home (formerly known as bazinga!) using their credit card in an easy and convenient way. This feature has been built exclusively for Tribe customers and it’s included under the My Balance section in your Community Platform.
This is an exciting new option for owners in our communities which will provide and convenient and easy way to make payments. However, we will continue to accept payments by Pre-Authorized Debit (PAD) and cheque
What type of credit cards are accepted?
Visa and Master Card. There is a plan to include some other cards, such as AMEX in the future. These updates will be announced as soon as they become available.
Can I pay for a specific item in my balance (such as an upcoming fee or special levy)?
Payments made using our online credit card processing system on Tribe Home are treated similarly to cash payments and applied by our accounting team to outstanding items.
If you would like to apply a payment to a specific item, please submit a Help Desk ticket in bazinga! or call 604.343.2601, before the payment is processed.
Is my data secure?
The payment gateway is hosted by a third-party company called Bambora (https://www.bambora.com/) where the card information is captured and processed.
Neither Tribe Property Technologies nor Tribe Management retains any credit card information. All of our customer card numbers and payment details are processed, transmitted and stored in a secure manner. Bambora is PCI Level 1 Certified; part of this certification is that our payment gateway provider(s) are regularly auditing for compliance.
Can I use debit or interact?
At the moment we only accept VISA and Master Cards credit cards.
We will continue to announce any future updates. In the meantime, you can continue to pay by cheque or sign up for Pre-Authorized Debit (PAD).
I need to cancel a payment, what do I do?
If you need to cancel a recent payment, please submit a Help Desk ticket in Tribe Home or call us at 604.343.2601 as soon as possible.
Please note that the online processing fee is non-refundable.
Is this feature available to Tenants?
At this moment, only owners can make payments using a credit card. We are continuously improving our products, and we will announce any updates as soon as they become available.
Will I get a receipt?
Yes, after making a payment, you will receive a copy of your receipt to the email that is linked to your Tribe Home account.
If this is your first time using the Payment feature, please check your Spam and Junk Folder.
If you don’t receive an email from email@example.com within 1 hour, please contact our Accounts Receivable team by creating a Help Desk ticket inTribe Home .
Is there a fee for making an online payment?
Yes, there is a 2.99% per credit card transaction, to cover the gateway processing costs.
Tribe Management Inc. does not receive any portion of this online platform fee. A minimum online platform fee charge of $1.00 will apply to all payments. Please note that your strata payment and online platform fee payment will appear together on your email receipt but may appear separately on your credit card statement.
Can I set up a recurring payment?
At the moment, the feature doesn’t support recurring payments, each payment will be a separate transaction. If you wish to set up recurring payments, you can continue to use cheques or sign up for Pre-Authorized Debit (PAD). To sign-up for PAD, please contact our AR team at firstname.lastname@example.org
Are there any transaction limits? (minimums and maximums?)
- Minimum per transaction: $1
- Maximum per transaction: $20,000
- Minimum fee per transaction: $1
There are no limits on the number of transactions per day.
I made a payment, but It is not showing up on My Balance, What do I do?
Transactions may take up to three business days to show up on their balance on Tribe Home (My Balance section).
If you do not see your payment reflected on your account after this time, please submit a Help Desk ticket in Tribe Home or call 604.343.2601.
Can I make a payment through the Tribe Home App?
The Payment feature is not yet available on the mobile app version. To make a payment, please use the web version.
We are continuously improving our products and we will announce any updates as soon as they become available.
I don’t have a credit card, what can I do?
Don’t worry! Remember this is an optional feature. You can continue to pay by cheque or sign up for Pre-Authorized Debit (PAD).
I haven't signed up for Tribe Home, can I still make a payment using my credit card?
This feature is only available on the Tribe Home Community Platform (formerly known as bazinga!).
If you need assistance registering for the Tribe Home Community Platform please contact your Community Manager.
Alternatively, you can continue to pay by cheque or PAD.
Why does it take up to 3 business days to process a credit card payment, shouldn’t it be instant?
Your credit card is processed immediately. However, the funds must be cleared and applied to your strata account balance. Our in-house accounting team process all incoming credit card payments, and it may take up to 3 business days to apply and show the received payment on your balance.
To ensure your payment is received on time, make your payment at least three business days before the due date of any outstanding items.
Do you have questions? Let us help you.
If you still don’t find what you’re looking for, please fill out the form below or call us at 604-343-2601.
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