Enjoy a happy community.
The team bringing you Community Management with Heart.
Want to have a better-managed and healthier community, or have strata & property management questions? We’re here to help!
The team bringing you Community Management with Heart.
How can we help you?
Looking for more information or an info package? We want to hear from you. Let us take your community into the future of property management.
419 – 1155 West Pender Street
Vancouver, BC Canada
Tribe Management Inc
419 – 1155 West Pender Street
Vancouver, BC Canada
I keep hearing about bazinga! What is it?
bazinga! is the tool used by Tribe to manage and communicate with your council, owners and residents. Want to learn more about our bazinga! Community Platform? We got you covered.
How do Tribe communities use bazinga! Community Platform?
At Tribe, we use our bazinga! Community Platform to manage our communities, share building notices, meeting minutes, special project updates and more. The platform is also where owners and residents can interact with each other, submit requests for help, report issues about their community and find commonly asked questions and answers.
Our community loves the many features in the bazinga! Community Platform, here are a few of their favourites:
The top bazinga! feature used in our buildings is the Community Documents section. No more piles of paper or exorbitant printing costs. No more hunting around your home to find those minutes from three months ago. It is all here, carefully uploaded by your Tribe team.
The next most-used feature is private messages. Just like email you can send a message to anyone in your community, you can even do group messages and send to multiple people. Private messages are a great way to reach your Community Manager with a question, request, complaint or high-five. And again, your messages are all stored on the platform in an easy-to-access record if you need to follow up on an issue.
The third most-used feature is The Loop (what we call the noticeboard or homepage of the platform). This is where your manager posts any community notices – from holiday office hours to special project updates, to AGM notices or alerts that the parking garage door is down (but someone’s onto it!).
Whether you are looking for next-level organization, you are a lucky snowbird who is off enjoying the sunshine but doesn’t want to miss a thing, or you just like the comforting idea of knowing that you can access anything about your community if you ever need it, this is going to be a great resource for you.
I’m used to using email to communicate with my management company…how is this any different?
For starters, have you ever tried to find something in your email inbox well after the fact? It can be a guessing game! Our online platform contains an organized and complete record of any notices sent by your manager or community members, it keeps a record of any correspondence between you and your manager or community members, and it houses tidy folders of community documents such as AGM notices, bylaws, forms and much more. Everything is literally at your fingertips in one organized spot.
Note: You will receive email notifications to alert you when important community notices have been posted in the platform (your account must be activated for this to happen).
I can’t remember my how to login – how do I reset it?
Never fear. We’ve had to use that password reset button a few times ourselves! Click the ‘bazinga! Login’ button in the top right corner, this will take you to your sign-in page.
Here you can select “forgot password?” under the black “Sign In” button. Check your email for a link to change your password and sign in from there.
Can I see my account balance online with bazinga!?
Yes! Show My Balance is the newest feature on our bazinga! Community Platform – designed exclusively for Tribe Management clients. It allows owners to see their current balance, including any outstanding strata fees for the year, charges to the strata lot and payments received.
What will I find on bazinga! Community Platform?
Tons! But just to keep it short, here are a few of the most useful features and things you’ll find in our app:
- A place for all building communication
- Personal messaging system to reach your Community Manager, Resident Manager or Council
- Past meeting minutes
- Important community + building notices
- Building amenity + booking system
- My Home - a place to store important home documents and digital manuals
- Help Desk - FAQs and support tickets
- EVERYTHING saved in ONE place!
What is a Strata Management company, and how can one help my community or building?
A strata management company works with the Strata Council or Board of Directors as an advisor on the daily management of a building or community.
The Strata Manager (or what we refer to as Community Manager) works on behalf of the owners to protect their collective investment (ie. an entire housing corporation or strata building), made up of a bunch of individually owned units. We have a great visual infographic that explains what a Strata Manager does here: https://tribemgmt.com/blog/property-management-what-is-it.
The strata management company provides services that include financial management, building maintenance through selected third-party vendors, community management and communication. You can learn more about the services we provide to our communities on https://tribemgmt.com/strata-management.
Why is Tribe any different from other property management companies?
Our team strives to build positive long-term relationships with council members and owners. This means transparency in all our dealings with community, by ensuring easy access to information about their property. We manage your assets and care for your home like it’s our own.
We take a people-forward + tech-forward approach to strata management. This means that service, communication and technology work hand-in-hand to provide the best management experience.
We have an in-house product team dedicated to developing cutting-edge software that makes it easy for residents, council and managers to communicate with each other and look after client buildings.
What processes do you employ during the transition from the incumbent property manager to you?
The transition process is very regimented and follows strict checklists and guidelines under the watchful eye of our Transition Coordinator.
Once we receive a signed agency agreement and the council instructs the outgoing manager to provide us with information we take over and manage the entire process, with weekly updates to council coming from the Transition Coordinator.
This process includes communication with owners, setting up the accounting system and moving over the files of the strata corporation.
How many strata council meetings will the Strata Manager attend? What is the length of time allowed for each meeting? Are there extra charges for meetings or over-time? What are the responsibilities of the Manager during the meetings?
Meeting numbers are included in the proposal and are dependent on how many a strata council feels are appropriate. In some instances, extra charges apply if the meetings go over time, however only if overtime is regular and once a conversation has occurred to try to address the need for extra time.
The strata manager is responsible for the minutes (to be delivered to council within 72 hours of the meeting) and following up on the directives as identified by council.
Can you provide references?
Absolutely. We have many references from buildings we have managed for many years along with clients who have recently gone through our transition process.
We do wait until we have met with Council and feel the strata corporation would be a good fit. This is because of the number of requests we get for proposals and wanting to respect our existing clients and not ask for references too often.
My community has a contract with a property management company, but we’re thinking of changing. What should I do?
It is important to determine whether this relationship can still be salvaged or whether it is well and truly time to part ways. Is your community facing challenges due to a lack of communication, follow-through, or perhaps a personal issue with your current property manager?
Make a list of your current concerns and ask your current property management company for a schedule of improvement. If this doesn’t work it is a good idea to start looking for options. Check out our complete checklist on how to change strata management companies here: https://tribemgmt.com/blog/how-to-change-property-management-companies
What is the Strata Property Act?
In BC, the Strata Property Act (SPA) provides the legal framework under which all strata corporations and strata owners must operate in the province. Your Community Manager is knowledgeable on the workings of the Act and can advise your Council or Board on it accordingly. You can find more about the BC Strata Property Act here: https://www.choa.bc.ca/resources/strata-property-act/strata-property/.
What is a Strata Council or Board of Directors?
The Strata Council (as it is referred to in BC) or Board of Directors (rest of Canada) is a body elected by the owners in the building or community. It is the Council/Board’s role to manage the strata corporation or community and represent the homeowners.
Which property manager will be assigned to the strata? What is their experience and workload? If the property manager is absent for an extended period, what is your backup plan?
We suggest introducing council to at least two community managers to ensure the fit is right for everyone. Once the manager is in place, we communicate and introduce them to owners through a photo and bio to help your community get to know and identify them.
In the case of absence such as vacations (we do promote a healthy work-life balance), we ensure your back-up manager will provide assistance as needed. Both your back-up manager and Managing Broker has visibility of your Community Manager’s tasks and timelines via our task tracking tool. Your back-up manager is consistent to ensure continuity even if your manager is away.
Our manager’s workload is carefully monitored and our Managing Brokers regularly contact Council members to ensure our service delivery is consistent. When we look at portfolio size we look at both the number of buildings and night meetings. Managers with larger buildings typically carry fewer buildings but those buildings will have more council meetings than smaller and less complicated buildings. Our managers have between 60 and 70 night meetings annually.
What are the costs of your services?
They depend on many factors, including the complexity of the strata corporation (do you have sections, types or airspace parcels?), the number of council meetings your strata corporation chooses and whether there are complicated projects on the horizon and more.
Once we have that information we put together a proposal. We prefer to do a site walk-through prior to submitting a proposal so that we get you more accurate estimates.